The Ultimate Guide to Changing Your Card Machine Provider

March 14, 2025
8 min read

Switching your card machine provider might seem daunting, but with the right approach, it can be a seamless transition that saves you money, improves reliability, and enhances customer experience.

If you’re stuck with outdated machines, confusing fees, or poor support, it’s worth exploring a better option. This guide covers everything you need to know to make the switch without disruption.

Why Businesses Switch Card Machine Providers

Many businesses switch providers because of poor customer service, outdated technology, or unexpected costs. According to a report from the British Retail Consortium, transaction fees have been rising, making it even more critical to choose the right provider.

Common Problems with Card Machine Providers

Problem How It Affects Your Business
Long support wait times Delays at checkout and frustrated customers
Expensive or hidden fees Profit margins shrinking unexpectedly
Outdated or slow devices Slower transactions and longer queues
Long-term contracts Trapped in a deal that no longer suits your needs
Unreliable service or downtime Lost sales and customer frustration

If any of these sound familiar, it’s time to explore a better option.

What to Look for in a New Provider

Before switching, consider these key factors:

Transparent Pricing

Many providers advertise low rates but add hidden costs for PCI compliance, refunds, or even access to basic features. The UK Finance Annual Payments Report highlights how card payment fees impact small businesses, making it crucial to understand exactly what you’ll be charged.

Fast and Reliable Transactions

Slow payments frustrate both staff and customers. A provider with secure, fast processing reduces waiting times and prevents technical issues at checkout.

Easy Setup and Ongoing Support

Switching should be stress-free. A good provider offers plug-and-play devices and 24/7 customer support. According to Small Business UK, having fast, reliable support is one of the most important factors for businesses selecting a payment provider.

If you’re comparing options, check out our in-depth provider comparisons:

yetipay vs Square

yetipay vs SumUp

yetipay vs Dojo

How to Switch Without Losing Sales

Switching should not disrupt your business. Follow these steps for a smooth transition.

Step 1: Check Your Current Contract

Review your agreement for exit fees or notice periods. Some providers charge termination fees, so it’s important to weigh those against potential savings.

Step 2: Choose Your New Provider

Research providers that fit your needs. Look for transparent pricing, fast transactions, and 24/7 customer support. If you’re switching due to high fees or poor service, yetipay offers a hassle-free alternative with no hidden costs.

Still deciding? These comparisons might help:

yetipay vs Worldpay

yetipay vs Takepayments

Step 3: Order and Set Up Your New Machine

Once you choose a provider, they should send you a ready-to-use device. yetipay terminals arrive pre-configured, so you can start taking payments straight away.

Step 4: Run Both Machines Temporarily

To avoid downtime, keep your old machine active until the new one is fully set up. This ensures that payments continue smoothly.

For a detailed guide on how to switch without disruption, visit our guide to avoiding downtime when switching.

Step 5: Cancel Your Old Provider and Return Equipment

Once you’re happy with your new setup, contact your old provider to cancel the service. Some providers require you to return rented devices, so check their terms to avoid extra charges.

Why yetipay Makes Switching Simple

yetipay is designed to make payments easier, without the hassle of hidden fees or long-term contracts. Here’s how we compare:

Feature yetipay Other Providers
Transparent pricing Yes Hidden fees apply
24/7 real support Yes Limited hours
Fast transactions Yes Can be slow
Hassle-free switching Yes Complicated process

Success Stories: Businesses That Switched to yetipay

Many businesses have already switched to yetipay and are seeing the benefits.

One café owner, Sarah, shared her experience:

“We switched from Worldpay and immediately noticed the difference. No more waiting on hold for hours, and our fees are much lower. The transition was seamless.”

James, a retail business owner, had a similar experience:

“Dojo kept increasing our fees unexpectedly. yetipay offers predictable pricing, which helps us plan better.”

If you’re still weighing your options, read our in-depth provider comparisons:

yetipay vs SumUp

yetipay vs Square

yetipay vs Dojo

yetipay vs Takepayments

yetipay vs Worldpay

Final Thoughts: Is It Time to Switch?

If you’re experiencing slow support, high fees, or outdated devices, now is the time to switch. yetipay makes the process easy with simple pricing, no long-term contracts, and reliable support.

Find out how switching to yetipay can benefit your business by visiting our switching guide.

Switching doesn’t have to be complicated. With the right provider, it’s a simple step toward better service, lower costs, and smoother transactions.

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