The good news? With the right approach, you can switch to a better payment provider without losing sales. This guide will walk you through how to change card machines smoothly, avoid disruption, and keep your business running as usual.
If you’re still deciding which provider to switch to, check out our comparisons:
Why Businesses Switch Card Machine Providers
Many businesses switch payment providers because of hidden fees, slow transactions, unreliable support, or outdated hardware.
Common Issues That Lead to Switching
If any of these sound familiar, switching to a provider that offers better pricing, faster transactions, and real support could be the right move. Our switching guide explains how to do it step by step.
How to Switch Without Downtime
Downtime can be avoided by carefully planning your transition and ensuring you have a backup plan. Follow these steps to switch smoothly and continue accepting payments without interruption.
Step 1: Check Your Current Contract
Before switching, check the terms of your existing provider. Look for:
• Notice periods (how much time you need to give before cancelling)
• Exit fees (some providers charge to leave early)
• Equipment return policies (do you need to send back rented devices?)
Understanding these details ensures you don’t pay unnecessary costs during the transition.
Step 2: Choose Your New Provider and Order Your New Machine
When selecting a new provider, look for:
• Fast transaction speeds to keep up with demand
• Transparent pricing to avoid surprise costs
• Reliable support to help with setup and troubleshooting
yetipay offers high-performance card machines with 24/7 support, so businesses can transition smoothly. If you’re unsure which provider is best for you, these comparisons may help:
Step 3: Set Up and Test Your New Card Machine Before Cancelling the Old One
To ensure a smooth transition, follow these steps:
1. Set up your new card machine as soon as it arrives.
2. Process a test payment to confirm everything works.
3. Train your staff so they feel confident using the new device.
Keeping both machines active for at least a few days ensures your business can still accept payments while you finalise the switch.
Step 4: Notify Your Old Provider and Return Equipment If Needed
Once you’re happy with your new setup, contact your previous provider to:
• Confirm the cancellation date so they stop charging you.
• Arrange for equipment returns to avoid extra fees.
If you’re switching to yetipay, our team helps make this process as smooth as possible.
Step 5: Inform Your Customers About the Change (If Necessary)
For most businesses, switching card machines is seamless and customers won’t even notice. But if you’re moving to a new payment experience, such as adding contactless tipping or mobile payment options, letting customers know can help them adjust.
What Happens If There’s an Issue During the Switch?
Even with careful planning, unexpected issues can happen. Here’s how to handle them:
yetipay offers 24/7 support to help businesses troubleshoot any issues immediately, ensuring payments stay up and running.
Final Thoughts: Switching Without Disruption
Switching card machine providers doesn’t have to be stressful. With the right preparation, you can upgrade your payment system without losing sales.
To recap:
• Plan ahead and check contract terms before switching
• Set up and test your new machine first before cancelling the old one
• Keep both machines running temporarily to avoid downtime
• Ensure staff are comfortable with the new system
If you’re ready to switch, our step-by-step switching guide provides everything you need to know.
Still exploring your options? See how yetipay compares to other providers:
Upgrading to a faster, more reliable payment provider can boost efficiency, reduce costs, and improve customer satisfaction. yetipay makes the switch easy, so you can focus on growing your business.
